Skills & Competencies for IS Operations Coordinator

IS Operations Coordinator job profile

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JOB SUMMARY for IS Operations Coordinator

Schedules information systems equipment usage in order to fulfill company needs.

JOB RESPONSIBILITIES for IS Operations Coordinator

Recommends appropriate maintenance strategies to ensure uninterrupted systems usage. May run diagnostic tests to ensure systems are operating efficiently.

IS Operations Coordinator SALARY RANGE

BASE 50%
$75,370
TOTAL 50%
$77,372
Job Level
P02
Job Code
IT10000285
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

IS Operations Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IS Operations Coordinator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for IS Operations Coordinator

1 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
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Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
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Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates business continuity plans to ensure effectiveness in responding to incidents.
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Level 5 Behaviors
(Mastery)
Develops and drives business continuity protocols to minimize disruption to business operations.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -2
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Identifies the importance and benefits of computer troubleshooting.
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Level 2 Behaviors
(Light Experience)
Reports the lack of expected functionality in our computer system to the management.
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Level 3 Behaviors
(Moderate Experience)
Runs diagnostic tests to determine the source of the problem in the computer system.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the feasibility of emerging troubleshooting techniques in resolving computer problems.
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Level 5 Behaviors
(Mastery)
Generates innovative troubleshooting solutions to restore the functionality of our systems.
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3 IS Operations Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IS Operations Coordinator
Proficiency Level - 4
5 Competency for - IS Operations Coordinator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for IS Operations Coordinator

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Lists some typical KPIs from own industry, business, and function.
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Level 2 Behaviors
(Light Experience)
Identifies KPIs currently in use and provides input to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains an organized data management process to track progress on KPIs.
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Level 4 Behaviors
(Extensive Experience)
Leverages the Business Intelligence (BI) technologies and tools for KPI reporting and analysis.
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Level 5 Behaviors
(Mastery)
Monitors the efficiency and effectiveness of current organizational KPI architecture.
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3 IS Operations Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IS Operations Coordinator
Proficiency Level - 4
5 Competency for - IS Operations Coordinator
Proficiency Level - 5

Summary of IS Operations Coordinator skills and competencies

There are 0 hard skills for IS Operations Coordinator.
9 general skills for IS Operations Coordinator, Business Continuity, Computer Troubleshooting, Disaster Recovery, etc.
7 soft skills for IS Operations Coordinator, Business Acumen, Key Performance Indicators (KPI), Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IS Operations Coordinator, he or she needs to be proficient in Business Acumen, be proficient in Key Performance Indicators (KPI), and be proficient in Attention to Detail.

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